Feedback & Complaints

At Techcessories, we highly value user feedback as it helps us continually improve our business. We welcome both positive feedback and any concerns or complaints you may have. If you would like to provide feedback or make a complaint, here are the options available to you:

1. Write to us: If you prefer, you can also send us an email to complaints@techcessories.com.au.
2. Online Form: Use our Contact Us form online to provide the feedback required.

When contacting us, please provide sufficient information for us to identify you, such as your account details or order number, and clearly explain the subject matter of your complaint or feedback. Additionally, let us know how you would like your complaint or concern to be resolved.

Once we receive your feedback or complaint, we will take the following steps:

• Acknowledge receipt of your communication within 3 business days.
• Contact you for any additional information, if necessary.
• Thoroughly assess and investigate your concerns.
• Strive to resolve your complaint fairly and objectively, without any bias.
• Aim to provide a resolution at the earliest opportunity, typically within 30 days.
• Inform you of our decision and provide reasons for it.

Our goal is to address your complaint to your satisfaction.

We appreciate your feedback and assure you that we will make every effort to address your concerns promptly and effectively.